Understanding CQC information
Care Quality Commission ratings are a useful starting point, not the whole picture.
The four ratings
- Outstanding — the service is performing exceptionally well.
- Good — the service is performing well and meeting expectations.
- Requires improvement — the service is not performing as well as it should.
- Inadequate — the service is performing badly and action has been taken.
Some services show as Not yet rated. This usually means the service is newly registered or has not yet been inspected — it is not a judgement about quality.
Ratings across our directory
These figures come straight from the Care Quality Commission and update automatically whenever the CQC publishes a change. Select a rating to see those services.
The five key questions
Inspectors ask whether a service is safe, effective, caring, responsive and well-led. A provider can score differently on each, so it is worth looking beyond the overall rating.
Reading the date
Ratings reflect the last inspection. A service may have changed since then, for better or worse. Always read the full report and ask the provider what has changed.
Source, licensing and credits
All ratings, registration details and regulated activities shown on this site are sourced from the Care Quality Commission.
The CQC logo is a registered trade mark of the Care Quality Commission and is used here only to identify CQC-regulated services; its use does not imply endorsement of AJG Care Finder. Ratings, registration details and inspection information are © Care Quality Commission, published under the Open Government Licence v3.0.